FAQ (Frequently Asked Questions) – Viola LLC
🪑 Event Rentals (Furniture, Linens & Tableware)
Q: What do you rent out?
A: We currently provide chairs, tables, tablecloths/linens, and event setup essentials such as plates, cups, forks, and more. Through our vendor partners, we can also help coordinate sweets and catering services to complete your event setup.
Q: Do you offer delivery or pickup?
A: Pickup only. At this time, we do not provide delivery for rental items.
Q: What if an item is damaged or not returned?
A: A refundable security deposit may be required. Damaged or missing items will be deducted from the deposit or invoiced separately.
Q: Can I get a refund if I cancel?
A: Yes. Refunds may be issued if items have not yet been ordered, prepared, or reserved for your event. Once reserved, deposits are non-refundable.
🎈 Balloon Décor & Custom Installations
Q: How far in advance should I book balloon decorations?
A: We recommend at least 2 weeks’ notice to ensure availability and quality.
Q: What information do I need to provide when booking?
A: Please share your event date, location, theme, color preferences, and any custom design requests.
Q: Do you require a deposit?
A: Yes. A 50% deposit is required to secure your date. This deposit is non-refundable once materials or custom items have been ordered for your event.
Q: Is setup included?
A: Yes! On-site setup is included with all balloon arches and custom installations.
🎁 Custom Gifts & Shipping
Q: Do you ship gifts?
A: Yes, some gifts such as bottles, tumblers, and baskets can be shipped nationwide. Other items are available for local pickup only.
Q: Can I customize my gift order?
A: Absolutely! Many of our gifts can be personalized with names, designs, or event themes.
Q: How long does shipping take?
A: Orders typically ship within 3–5 business days. Delivery times depend on your location.